Frequently Asked Questions
You may visit your loved one at any time. However, we recommend visiting from 7 am until 9 pm. Please call in advance for after-hours visits to ensure access.
What COVID precautions do I need to take when visiting my loved one?
Please refer to our COVID updates page for up-to-date information.
How do I find out about activities provided for the resident?
We strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact on the healing process of those residents involved in some type of rehabilitation. Specific activities include active resident councils, musical performances, current events update- reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities.
A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials, and other special events.
Can I bring a family pet?
We would love for your family pet to come to visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.
Can my loved one receive mail?
Definitely. Mail is delivered to residents personally on a daily basis except for weekends and holidays.
Attn: ________________ Room No. _____
Ardmore, OK 73401
Or consider using our Send a Greeting feature on the website. Just type the recipient’s name and type your message. When it arrives in our email box we will print it and hand-deliver it to your loved one. You can also choose to mail a postcard to your loved one for a small fee.
Is there someone who provides haircuts?
We have beauticians available. Please make an appointment at the front desk or with your nurse.
Is cable television included?
Cable is provided at no charge to skilled residents. We do charge $15 per month for our Long Term Care residents.
Will my loved one have telephone access?
Our rooms have a phone line that is set up for you. You may contact a local telephone provider to set up a service.
What do I do if I have personnel concerns?
Our primary concern is that you feel comfortable here at Southbrook Healthcare and that your needs are being met. You should feel secure and at ease with our staff, particularly those providing your direct care. If you have any concerns or praise for our staff, please feel free to notify the administrator or the director of nursing services for any concerns.
Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?
Southbrook Healthcare employs a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.
Additionally, should you have questions upon admission regarding the paperwork you are required to fill out, please call the front desk. You may request an appointment with our full-time admissions coordinator who will guide you through the necessary forms required on admission.
Contact Us Today!
Call us to set a time when you can stop by to tour our facility, enjoy a meal and meet our wonderful staff.
Your healthcare choice in Ardmore, OK
Ardmore, OK 73401